Wow! What an amazing experience
I was so pleased with the service at Imperial I received from Gabriel.... Who would of thought going directly through a used car dealer would be the best car buying decision. I live in the Manhattan, I was able to take care of everything via phone and email. I could trust him with that. Yes, I know what you are thinking, Why would I trust someone with my personal info being MILES AWAY. If you are shopping around and are skeptical about making such a huge purchase because it is a BIG decision, I recommend calling Gabriel at Imperial Auto Mall. The money you will save would be worth it. I've done my digging, waiting time calling different dealers but it was never worth it. Best decision I could have made, I never thought I would have a nice used car as my first car, Gabriel made it happen.. They took the time to pick up my car and facetimed me once the deal was done so I could see, get the windows tinted and offered to deliver it to me to THE BAY FREE OF CHARGE.!!! Who does that?? Thank you .

Great service!
Great professional place to do business!! Gabriel was very knowledgable on the product and great person to help you find the vehicle that fits your needs!

excellent car dealer
This place is an amazing car dealership! Very nice employees and trust me you get treated the way everyone wants to be treated! This is my 3rd car that I'm buying from them and I was really happy that I came to them! Gabriel is really nice,polite, and does everything you ask! Recommended to go! :)

This is a very good to buy any vehicle.

VEHICLE PURCHASE
Excellent customer service. Before they released the vehicle to me, they installed new brake pads and rotors. Every little issue I drew their attention to was taken care of. Five stars all the way.

BEST CAR DEALERSIP
I HAD THE BEST CAR SHOPPING EXPERIENCE EVER HERE. GOOD, CREDIT, BAD CREDIT THEY WORK WITH YOU 100%. MARK AND JULIA IS THE BEST WORKERS , THEY ARE PATIENT,FRIENDLY THEY SET A COMFY ENVIRONMENT AND TELL YOU THE TRUTH ABOUT WHAT GOING TO WORK FOR YOU. THEY ARE NOT THE CAR DEALERS OUT THERE THAT WILL SAY ONE THING THEN AT PURCHASE THE DEAL CHANGES. VISIT IMPERIAL I PROMISE YOU , YOU WILL DRIVE HOME IN YOUR KNEW CAR. AND ON ANOTHER NOTE THE BOSS IS SO SWEET.

Great customer service
See Sales Manager Julia as she really takes her time to truly earn your business and not just force a car on you. Her sales rep Marc and Edwin was exceptional in showing us the vehicles Ray lined up for us and we made the deal same day!! Thanks Imperial Auto Mall for such an amazing experience.

Great customer service
It was an excellent experience. The customer service was excellent. The price was unbeatable, they were very patient and helpful. Thank you Edwin and Julia you were awesome. The best dealer I dealt with so far!

Awesome Customer Service
The service provided today by Imperial Auto Mall was exceptional. They truly let you feel like a customer. You won’t leave as if the service you were given wasn’t of quality. We were greeted with the utmost respect. The employees here are extremely friendly,you will leave here feeling like you have met new friends or better yet family. Edwins service with us was phenomenal he went above and beyond to make us as the customers extremely satisfied. Julia services also was exceptional. They both have a great sense of humor which keeps a smile on customers faces. Not one point during this purchase I felt as if I was being cheated out of my money. One love .

Excellent
Amazing customer service. Employees are considerate and will help customer through every step of the purchasing process and after. Highly recommended if anyone wants to purchase quality cars at affordable prices.

I just getting a Chevy Tahoe good price and very nice people thanks...

Great place and I love my car!
I am from Massachusetts and found prices significantly better in New York. I found the exact car I wanted, a red Chrysler Pacifica, at Imperial Auto Mall in Brooklyn, NY. So, I got on the phone with Gabrielle and, despite, my friends and family objections with a long distance auto purchase, we proceeded to talk about how to coordinate it. I am not real experienced at buying cars, so I had to do my homework. I came down and met smiling Edwin and a super nice gentleman (sorry- is your name JT?) proudly detailing the car, beaming from ear to ear. They allowed me to take the car to a mechanic of my choice (The BP station right on Atlantic). He did a THOROUGH job and, while not having unrealistic expectations, said it was a good car for the price. By the end of our visits, and my vin checking verifications, Edwin was probably wishing he'd sold this comparative bomber to my ex-minivan to someone more worthy. I'm sure I left an impression on quick thinker Julie as she tried to explain logistics, and I thank her for her patience. We found that a weekday purchase was most appropriate and they held the car on-site for that time. I had asked upfront about additional fees and we navigated that a bit, but considering they held my car, 6 days in the end, with only a small deposit, I can't complain. No storage fees were mentioned and I do believe they wanted me leaving a happy customer. They even did more detail to work to it just before I picked it up and it's beautiful. Upon parting, Edwin, sporting a New York tie and some integrity, said if I was still happy with the purchase a few months from now, to write a review. I decided to write one now, before procrastination sets in, since it was a great experiences, a less common kind of car purchase, and I was able insure, register, and get it home with the same expectations you would have with a local purchase. They took care of me, making sure all paperwork was in order, and I have the car. I'm not unrealistic in my expectations and will be looking into their extended warranty. I would encourage anyone to consider shopping here and doing an out-of-state purchase. This car would be $2,000-$3,000 more closer to my home and out of my budget. A few lovely day trips and a few new friends later, I have a beautiful car. Thanks guys!

Julia Edwin sherry and simi all do a fantastic job to make sure your experience here is a great one shout out to them and the whole imperial fam

Excellent Service
My family and I received exceptional service. I was very pleased with the staff and the car I purchased. I recommend anyone who is looking to purchase a used vehicle to check out Imperial auto mall.

I am very pleased with the services they provided to me they were very good at the job

Best customer service ever
This was the best perched I’ve made since buying a vehicle. Great service!! Super fast , wonderful team . I’m 100% happy with the service I got . Julia Was amazing thanks for all the help really appreciate the fantastic job .

Every Helpful
I had a excellent customer service experience with imperial auto mall. I had bufferflies about paying my first car. But with Julia and Emma by my side they make me very comfortable. THANK YOU GUYS so much for having my back

I would recommend anyone to buy from here, both sales ladies were great and they helped me get into my first car, thank you guys!

Imperial Auto Mall Is The Best They Got Me My Car In 1 Day They Work With You And Make Sure You Leave Out Happy Im So Glad I Picked This Dealer Ship To Get My Car Thank You Imperial Auto Mall

Thanks imperial and Mr santana
Thank u for help me to buy the car for my cousin Mr santana was a pleasure work with u

BEST OF THE BEST
Imperial Team made it very smooth and easy. They completed the loan and dmv was done within one hour! Fastest Ive ever purchased a vehicle.

Toyota rav42017
Very good customer service staff very polite

Good Service
I recently purchased a car from them, and I couldn't be happier with the experience. The staff was knowledgeable and extremely helpful, making the entire process smooth and stress-free. The customer service was top-notch, and I highly recommend this dealership to anyone looking for a new or used car.

BMW M8
Good experience, excellent service, helped me throughout the entire process from buying the car to giving me the license plate. I would definitely buy my next car from them.

2021 Bentley Bentayga
These guys at imperial Auto Mall are truly the best of the best. I purchased my Pre-loved Bentley Bentayga from them, and the price i got it for was unbeatable. It was even delivered to my door with no extra hassle or fees. The literal meaning of Sign and Drive. 100% Recommend.

2022 BMW M340i
great service!!! i came i saw i bought!!! Omar and Manny were the best....even helped with insurance

FInance Manager Cassandra
From the second you walk into her office, you realize you aren't just another number. Cassandra is phenomenally pleasant, down-to-earth, and has this amazing energy that instantly kills all the typical "finance office" stress. She’s not just there to crunch numbers; she’s there to fight for you. What makes her the best in the world is her transparency. She broke down every single line of my contract with total clarity—no games, no hidden fees, just straight talk. Even if your credit isn't perfect, Cassandra works absolute miracles to get you a rate that actually makes sense for your budget. She is fast, efficient, and makes the whole paperwork process feel like a breeze. If you want someone who is honest, professional, and genuinely cares about getting you behind the wheel of your dream car, go see Cassandra Taveras. She is a class act and the undisputed GOAT of finance managers!

Great service, Great people, affordable prices

2019 cadillac
Awesome efficient and professional. Omar and Cassandra made a great team. Im very happy with the service and the veh. Top shelf crew here at imperial